Right of withdrawal
Right of withdrawal
Withdrawal instruction
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
Engraved or individually tailored to the needs of the Customer-tailored products are excluded from returns as they are clearly tailored to the personal needs of the customer tailored.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Arac & Ilica GbR, Dr.-Hans-Wolf-Platz 1, 67069 Ludwigshafen, Tel.: +49 176 21729987, E-Mail-Adresse: info@otanto.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we will reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and no later than 14 days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.
We can refuse the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.
You must return or hand over the goods to us or to Otanto, Arac & Ilica GbR Dr.-Hans-Wolf-Platz 1 67063 Ludwigshafen without delay and in any case no later than 14 days from the day on which you inform us about the withdrawal of this contract. The deadline is met if you send the goods before the period of 14 days has expired.
You only have to pay for any loss in value of the goods if this loss in value is due to handling them beyond what is necessary to check their condition, properties, and functioning.
Goods that are not returned in their original condition and original packaging are excluded from the right of withdrawal.
Exclusion or expiration reasons
The right of withdrawal does not exist in contracts
- for the delivery of goods that are not pre-manufactured and for whose production an individual selection or specification by the consumer is decisive or that are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and whose current value depends on fluctuations in the market that the entrepreneur cannot influence;
- for the delivery of newspapers, magazines, or illustrated publications, except for subscription contracts.
The right of withdrawal expires prematurely in contracts
- for the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons, if their seal has been removed after delivery;
- for the delivery of goods, if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Sample revocation form
(If you want to cancel the contract, please fill out this form and send it back.)
- An Otanto Arac & Ilica GbR, Dr.-Hans-Wolf-Platz 1, 67069 Ludwigshafen, E-Mail-Adresse: info@otanto.de :
- I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for communication on paper)
- Date
(*) Delete as appropriate.
