Right of withdrawal
Right of Withdrawal
Information on the Right of Withdrawal
Consumers have a fourteen-day right of withdrawal.
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
Engraved products or products individually tailored to the Customer's needs are excluded from return, as they are clearly tailored to the Customer's personal needs.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (Arac & Ilica GbR, Dr.-Hans-Wolf-Platz 1, 67069 Ludwigshafen, Germany, telephone number: +49 176 21729987, email address: info@otanto.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form for this purpose, although it is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event no later than 14 days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us or to Otanto, Arac & Ilica GbR Dr.-Hans-Wolf-Platz 1 67069 Ludwigshafen without undue delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Goods that are not returned in their original condition and original packaging are excluded from withdrawal.
Reasons for Exclusion or Expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs;
- for the supply of goods that may deteriorate rapidly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time the contract was concluded, but which can be delivered no earlier than 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no control;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires prematurely for contracts
- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the supply of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
Model Withdrawal Form
(If you wish to withdraw from the contract, please complete this form and send it back.)
- To Otanto Arac & Ilica GbR, Dr.-Hans-Wolf-Platz 1, 67069 Ludwigshafen, Germany, email address: info@otanto.de :
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
